Terms of Service for Electronic Services

1. General provisions

  • These Terms set out the rules for using the aichatforbusiness.uk website and the rules for providing electronic services by [full company name], registered at [address], company no.: [company number], email: [email protected], hereinafter the "Provider".
  • These Terms have been prepared in accordance with applicable law.
  • The user must read these Terms before starting to use the website.

2. Definitions

  • Website – the website available at aichatforbusiness.uk.
  • User – any person using the Website.
  • Provider – [full company name].
  • Electronic services – services provided by the Provider through the Website.
  • Contact form – functionality that allows a message to be sent to the Provider.
  • Consumer – an individual entering into a legal transaction with a trader that is not directly related to their business or profession.

3. Type and scope of electronic services

  • Through the Website, the Provider offers the following electronic services:
    • providing information about the offer,
    • enabling contact via the contact form,
    • enabling a request for a service or consultation.
  • The services are provided free of charge unless clearly stated otherwise on the Website or in an individual proposal.
  • The agreement to provide the electronic service of using the Website is concluded when the Website is accessed and, in the case of the contact form, when that functionality is first used.
  • The agreement to provide electronic services is terminated when the User leaves the Website or stops using the given functionality.

4. Technical requirements

  • To use the Website you need:
    • a device with internet access,
    • a current web browser,
    • an active email address – for the contact form or other features that require contact.
  • The Provider makes every effort to ensure the Website is usable for users of popular browsers and devices.
  • The Provider does not guarantee full compatibility of the Website with every possible hardware and software configuration.

5. Rules for using the Website

  • The User must use the Website in accordance with the law, good practice and these Terms.
  • The following is prohibited:
    • providing unlawful content,
    • taking actions that may disrupt the Website,
    • attempting to gain unauthorised access to the Website or its resources,
    • using the Website in a way that infringes the rights of the Provider or third parties.
  • The User is responsible for the content of the data and information submitted through forms on the Website.

6. Contact form and enquiries

  • Using the contact form requires providing the data marked as required.
  • The User must provide true and current data.
  • Submitting the form constitutes consent for the Provider to make contact in order to handle the enquiry.
  • Submitting the form does not automatically conclude an agreement for paid services.

7. Concluding an agreement for paid services

  • Information published on the Website is for information purposes only and does not constitute an offer within the meaning of the law unless clearly stated otherwise.
  • An agreement for paid services is concluded on the basis of individual arrangements with the client, in particular after acceptance of a proposal, order, contract or email arrangements.
  • The scope, timeline, price and conditions of services are agreed individually.

8. Liability

  • The Provider takes due care to ensure the information presented on the Website is current and accurate, but does not guarantee it is fully up to date at all times.
  • The Provider is not liable for:
    • interruptions to the Website caused by technical, maintenance or external reasons,
    • the consequences of using the Website in a way that breaches these Terms,
    • business decisions taken by the User solely on the basis of content available on the Website.
  • The Provider may temporarily restrict access to the Website in connection with technical work, updates or development.

9. Complaints about electronic services

  • The User may submit complaints about the operation of the Website or the electronic services to the email address: [email protected].
  • A complaint should include:
    • information enabling the User to be identified,
    • a description of the problem,
    • the date the problem occurred,
    • the User's request, where it can be specified.
  • Complaints will be handled within 14 days of receipt.
  • The response to a complaint will be sent to the User's email address or in another agreed manner.

10. Personal data and cookies

  • The rules for processing personal data and using cookies are set out in the Privacy Policy available on the Website.
  • Using the Website may involve storing cookies in accordance with the User's browser settings.

11. Intellectual property

  • All content published on the Website, in particular text, graphics, page layout, logo, visual identity elements and marketing materials, is the property of the Provider or is used by it in accordance with the law.
  • Copying, distributing or using this content without the Provider's prior consent is prohibited, unless the law provides otherwise.

12. Changes to the Terms

  • The Provider may change the Terms for important reasons, in particular in the event of:
    • changes in the law,
    • technological changes,
    • development of the Website's functionality,
    • changes to the Provider's details.
  • The new version of the Terms is published on the Website together with its effective date.
  • Services provided before the new Terms take effect are governed by the provisions in force when the use of the given service began, unless the law provides otherwise.

13. Final provisions

  • Matters not covered by these Terms are governed by applicable UK law.
  • These Terms take effect on [date].
  • The Terms are available on the Website in a way that allows them to be downloaded, stored and reproduced.